Automation Support Professional

3 weeks ago


Tampa, Florida, United States Abbott Laboratories Full time
About Abbott Laboratories

Abbott Laboratories is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

The Opportunity

This remote position is a critical role in our organization, requiring a highly skilled and experienced professional to provide technical support and customer experience for our automation solutions. The ideal candidate will have a strong background in instrumentation, laboratory automation, and customer service.

Key Responsibilities
  • Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and reagent issues.
  • Implement and maintain the effectiveness of the quality system.
  • Perform proactive service support activities to maintain system performance.
  • Develop and preserve strong relationships with customers to gain meaningful insights that will allow for value expansion opportunities.
  • Responsible for achieving revenue generation goals in assigned accounts.
Requirements
  • Associates Degree or equivalent experience.
  • 2 years of relevant experience with instrumentation utilized in a laboratory environment.
  • 2 years of experience interfacing with customers.
What We Offer

At Abbott Laboratories, we offer a competitive compensation package, including a base pay of $31.55 – $63.15 per hour, as well as opportunities for career growth and development. We are an equal opportunity employer, committed to employee diversity and inclusion.



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