Automation Support Professional

1 week ago

Tampa, Florida, United States Abbott Full time
About the Role

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

As an Automation Support Professional, you will be the primary automation account contact covering both technical support and customer experience. Your role will focus on increasing customer loyalty, securing retention, and driving value expansion at assigned accounts.

You will be responsible for implementing and maintaining the effectiveness of the quality system, providing technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and reagent issues.

You will also perform proactive service support activities to maintain system performance, apply standard troubleshooting tools or concepts to identify the real issue and its root cause, and determine the level of urgency of service support requests.

Additionally, you will record accurate and timely documentation of customer complaints and the action taken to resolve the concern, plan and prioritize customer visits and activities to do in each account, and prepare, schedule, and execute training events with customers to improve customer self-sufficiency.

You will also be responsible for Service Contract Sales at assigned accounts, partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle, and participate in customer business reviews.

Key qualifications for this role include an Associate's Degree or equivalent experience, 2 years of relevant experience with instrumentation utilized in a laboratory environment, and 2 years of experience interfacing with customers.

Preferred qualifications include Field Service Engineer experience, Medical Tech or Bio Engineer experience, and participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan.

Abbott is an Equal Opportunity Employer, committed to employee diversity. We provide reasonable accommodation to qualified individuals with disabilities.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

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