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Multi-Unit Leader

1 month ago

Metairie, Louisiana, United States Sonic Full time
Job Summary

We are seeking a highly skilled and experienced Multi-Unit Leader to join our team at Sonic Drive-In. As a Multi-Unit Leader, you will be responsible for managing the operations of multiple drive-ins, including training and supporting employees to ensure exceptional customer service and quality food.

Key Responsibilities
  • Manage and train Working Partners/General Managers and conduct management orientation.
  • Direct and assign employees as needed to ensure all aspects of service meet operational standards.
  • Oversee multiple drive-in employees and management in performing all duties in the Basic Stations to ensure the preparation, temperature, packaging, appearance, presentation, taste, and service of all menu items meet operational standards.
  • Adhere to and monitor management compliance of the drive-in employee handbook, policies, and practices.
  • Take appropriate action to address employee issues and policy violations and immediately report all employee issues, complaints, and policy violations to your immediate supervisor.
  • Review employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
  • Monitor multiple drive-in cost control procedures for food, labor, paper, and inventory. Take immediate corrective action when necessary.
  • Monitor performance of vendors. Take immediate corrective action when necessary.
  • Audit drive-in employment-related records and payroll records.
  • Reinforce the importance of placing guest needs first to drive-in management on a consistent basis.
  • Respond to escalated guest requests and complaints in a respectful manner. Take immediate corrective action when necessary.
  • Recruit, interview, and hire management team members to achieve proper staffing levels.
  • Approve compensation levels of drive-in employees and managers within company guidelines.
  • Prepare all necessary operational reports for multiple drive-ins. Develop appropriate action plans to resolve unfavorable financial and/or sales trends.
  • Develop and implement a marketing plan for the region.
Requirements
  • High school diploma or equivalent required. Advanced studies in business, restaurant management, or related fields are preferred.
  • Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision.
  • Multi-unit supervision experience is preferred.
  • Required to work a minimum 5-day workweek, including irregular hours, nights, weekends, and holidays.
  • Knowledge of recruiting, interviewing, and selection practices.
  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
  • Leadership and supervisory practices and skills; effective verbal and written communication skills.
  • Basic accounting and computer skills.
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
  • Problem-solving, decision-making, and conflict-resolution skills.
  • Abide by the company's appearance, uniform, and hygiene standards.