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Senior Operations Manager, Deposit Services
2 months ago
We are seeking a highly skilled and experienced Senior Operations Manager to lead our Deposit Services team at Local Government Federal Credit Union. As a key member of our operations team, you will be responsible for providing expertise and guidance to organizational initiatives relating to deposit operations, payments, and central processing.
Key Responsibilities- Develop and execute a strategic plan to enhance operational effectiveness and drive innovation while optimizing talent, process, and technology.
- Develop, implement, and maintain all new deposit operations products and services, and direct the overall activities of service delivery, compliance, policies, procedures, and process execution.
- Negotiate contracts with vendors and perform due diligence to ensure the best possible outcomes for the Credit Union.
- Ensure goals are established, communicated, and met while maintaining world-class member service.
- Lead operational technology implementations, including various integrations, and provide effective and efficient administration for these software solutions.
- Lead change management and business process improvement initiatives throughout various departments for successful implementation of new systems, associated processes, and policies.
- Provide leadership and consulting support to Credit Union executives and management on matters of operational policy development and strategic implementation.
- Forecasts, budgets, and manages staffing levels and provides strategic oversight for all department activities.
- Minimum 7-9 years of progressively responsible experience in Financial Services within Operations, including 4-6 in management.
- Knowledge of financial industry rules and regulations relating to deposit products and operations, payments, and central processing.
- Ability to function in a Consumer business office environment and utilize standard office equipment.
- Ability to lift a minimum of 25 lbs.
- Travel required on occasion.
- BS/BA degree in Business, Finance, Marketing, or related field.
- A mix of experience with Retail and Business Operations is preferred.
