Senior Manager Billing Operations
3 weeks ago
DLA Piper is a global law firm that values bold, exceptional, collaborative, and supportive individuals. As a Senior Manager Billing Operations, you will play a crucial role in overseeing the Client Accounts team and ensuring the smooth operation of daily tasks.
Key Responsibilities:
- Lead and manage a team of Client Account Supervisors to ensure timely completion of work assignments and meeting expectations of attorneys and clients.
- Analyze business processes and billing book assignments to identify areas for improvement and develop process/workflow/workload enhancements.
- Provide training and guidance to ensure consistent application of billing procedures across the team.
- Monitor team metrics and make adjustments to operations as needed to meet performance standards and metrics.
- Field billing inquiries and questions on a daily basis and interact with clients, attorneys, and staff to resolve issues.
- Participate in project management initiatives and may be responsible for managing specific projects.
- Plan and facilitate team meetings, prepare agendas, and capture/tracks important discussion items.
- Serve as a subject-matter expert for the team and respond to inquiries from attorneys, practice groups, or other team members.
Requirements:
- Two plus years' experience managing and/or overseeing a billing/invoicing team.
- Strong communication and interpersonal skills to interact with staff and timekeepers.
- Strategic, creative, and innovative thinking to analyze business processes and develop improvements.
- Team-oriented and able to work effectively and collaboratively in a fast-paced environment.
- Strong attention to detail and ability to troubleshoot and resolve complex problems.
- Proven analytical skills and ability to work independently and take direction well.
- Ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures.
Preferred Qualifications:
- Bachelor's Degree in Finance, Accounting, or similar field.
- Experience with Elite and/or Aderant plus any e-Billing applications.
- Experience with Business Intelligence software and reporting.
- Advanced proficiency with Excel.
Work Environment:
Remote work is available, but occasional visits to the local office may be required.
Disclaimer:
The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions.
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