Field Service Engineer

7 days ago


Hillsboro, Oregon, United States IMS NANOFABRICATION Full time
Job Overview

IMS Nanofabrication is seeking a highly skilled Field Service Engineer to join our team in Santa Clara, CA. As a Field Service Engineer, you will be responsible for ensuring the smooth operation of our multi-beam mask writers at customer sites. This role requires strong technical troubleshooting skills, excellent customer service skills, and the ability to work collaboratively with other Field Service Engineers.

Key Responsibilities
  • Install, maintain, and troubleshoot multi-beam mask writers at customer sites
  • Provide exceptional customer service and support to ensure customer satisfaction
  • Collaborate with other Field Service Engineers to resolve complex technical issues
  • Communicate effectively with customers and internal stakeholders to ensure seamless project execution
  • Participate in special task force teams to handle customer escalations and challenging incidents
Requirements
  • Bachelor of Science degree in an Engineering discipline
  • 2-5 years of Field Service experience
  • At least 3 years of customer-facing experience and good written and verbal communication skills
  • Excellent problem-solving skills and ability to work in a fast-paced environment
  • Strong interpersonal skills and ability to integrate with a global team
What We Offer
  • Competitive base salary range: $69,000 - $137,000
  • Annual bonus and employer-paid benefits
  • 401K with generous company match
  • Incentive pay for eligible roles

IMS Nanofabrication is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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