Senior Customer Engagement Manager

3 weeks ago


Los Angeles, California, United States Miro Full time
What You'll Do
  • Have a keen eye on ensuring retention and growing usage and adoption across your book.
  • Uncover key contacts willing to partner around understanding the customer's business objectives and developing strategies to achieve those objectives via co-development of a success plan.
  • Drive Miro product adoption by collaborating with customers to understand their various lines of business and respective use case needs - work to devise an enablement plan.
  • Identify, improve, and lead all aspects of the health status of each of your customers.
  • Analyze data and use playbooks to drive both proactive and reactive engagements with the customer in the spirit of delivering impact to the customer journey.
Requirements
  • 3-5+ years working in a Customer Success role or a consultant at a professional service organization.
  • Proven experience working with large enterprise customer customers, minimum 1 year.
  • Proven experience working with and influencing key decision makers (VP level and above decision makers).
  • Demonstrable experience working on complex, cross-functional projects.
  • Experience working in a fast-paced environment and ability to adapt to change.
  • Willing and able to travel as needed.
  • Ability to work independently and prioritize tasks.
  • A proactive mentality and a general curiosity to seek to understand.


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