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**Event Coordinator**, **Event Manager**, **Event Planner**, **Meeting Coordinator**, **Conference Coordinator**

2 months ago

Orlando, Florida, United States Marriott Full time

Job Summary

We are seeking a highly skilled and experienced Event Coordinator to join our team at Marriott. As an Event Coordinator, you will be responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events.

Key Responsibilities

  • Managing Event Logistics and Operations
    • Ensure that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
    • Greets customers during the event phase and hands-off to the Event Operations team for the execution of details.
    • Adheres to all standards, policies, and procedures.
    • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
  • Ensuring and Providing Exceptional Customer Service
    • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
    • Empowers employees to provide excellent customer service.
    • Sets a positive example for guest relations.
    • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
  • Leading Event Management Teams
    • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
    • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
    • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
  • Supporting and Coordinating with the Sales and Marketing Function
    • Assists in the sales process and revenue forecasting for customer groups.
    • Up-sells products and services throughout the event process.
    • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
  • Conducting Human Resources Activities
    • Reviews comment cards and guest satisfaction results with employees.
    • Observes service behaviors of employees and provides feedback to individuals and/or managers.
    • Assists in the development and implementation of corrective action plans.

Requirements

  • High school diploma or GED; experienced years of experience in the event management or related professional area.
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

Benefits

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.