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Retail Operations Supervisor

2 months ago

Southlake, Texas, United States Travis Mathew Full time

About TravisMathew

TravisMathew is a distinguished apparel brand that emerged from a unique opportunity in the market. Established in 2007, we recognized a gap in the industry for clothing that seamlessly blends performance with lifestyle. Drawing inspiration from the vibrant culture of Southern California, we have positioned ourselves as a frontrunner in lifestyle performance apparel, catering to real-life needs while collaborating with premium wholesalers, developing a robust e-commerce platform, and launching retail locations globally. We invite you to become a part of the TravisMathew family.

Position Overview

The Retail Operations Supervisor plays a crucial role in supporting the daily retail functions of the store, focusing on sales performance, customer service, team leadership, and operational excellence.

Key Responsibilities

  • Deliver a welcoming and efficient sales experience on the sales floor to meet sales targets and provide outstanding service.
  • Engage with in-store customers to cultivate and maintain a loyal client base, driving sales growth.
  • Assist in formulating and executing strategies aimed at enhancing sales and achieving key performance metrics.
  • Support the recruitment and training of a team of assistant managers and customer experience-oriented associates.
  • Guide and mentor the team to ensure adherence to customer service standards and company policies.
  • Organize and oversee in-store events, marketing campaigns, and customer relationship management activities to encourage repeat business.
  • Implement product placement and visual merchandising strategies to optimize space and boost sales.
  • Oversee inventory management processes, including product receipts, transfers, and returns.
  • Maintain store cleanliness and organization, ensuring both customer-facing areas and stock spaces are well-kept.
  • Promote a collaborative and productive work environment.

Required Skills and Competencies

  • Proficient in Microsoft Office Suite.
  • Experienced with point-of-sale (POS) systems.
  • Knowledgeable in back-office operations management.
  • Skilled in visual merchandising techniques.
  • Able to recruit, train, and develop a high-performing team.
  • Capable of working effectively with cross-functional teams and stakeholders.
  • Ability to make independent decisions or escalate issues as necessary.
  • Willingness to work flexible hours, including weekends and holidays.
  • Strong written and verbal communication abilities.

Disclaimer

This job description outlines the general nature and level of work performed, as well as the typical responsibilities of employees in this role. Management may modify this description at any time, and additional duties may be assigned. This description does not alter the at-will employment relationship between the Company and its employees.

At TravisMathew, we value diverse experiences and perspectives. If your background aligns closely with our needs, we encourage you to consider this opportunity.