Field Service Technician

2 weeks ago


Tucson Arizona, United States Canon Solutions America, Inc. Full time
About the Role:

As a Field Service Technician at Canon Solutions America, Inc., you will play a critical role in delivering exceptional customer experiences and ensuring the efficient maintenance of our products. If you are passionate about finding effective solutions and providing top-notch service, we want to hear from you.

Your Impact:
  • Report product failure trends and serviceability issues to your manager, ensuring accurate documentation and record-keeping.
  • Meet customer demands by providing prompt, responsive, and accurate field/shop/on-site maintenance services.
  • Maintain all technical information, field service reports, expense reports, and company property assigned.
  • Develop strong customer communication and satisfaction skills to drive customer loyalty.
  • Ensure the performance of assigned machines and contribute to achieving branch/district metric targets.
About You:

We are seeking a skilled and customer-focused individual who meets the following requirements:

  • Hold a High School diploma or equivalent experience.
  • Possess a basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
  • Ability to travel (valid driver's license and acceptable driving record necessary).
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Company Overview:

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.



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