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Portfolio Solutions Architect
2 months ago
We are seeking a highly skilled Portfolio Solutions Engineer to join our team at NICE. As a Portfolio Solutions Engineer, you will play a critical role in leading the functional and technical sales process with a coordinated focus on solutions development across NICE's portfolio.
Key Responsibilities- Deliver compelling demonstrations that align the NICE portfolio with the customer's business challenges and objectives.
- Identify and address all functional and technical challenges of assigned accounts, providing expert guidance and support.
- Manage and interpret customer requirements, using astute questioning skills to understand, anticipate, and exceed customer needs.
- Influence and educate clients on the value and benefits of NICE's solutions, highlighting ease of use, quality, benefit, and value.
- Lead in all technical aspects of the sales process, ensuring seamless execution and delivery.
- Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
- Contribute to a team approach with account executives and overlay teams, fostering collaboration and driving results.
- Promptly respond to functional and technical elements of RFIs/RFPs, providing timely and accurate information.
- 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts.
- 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise accounts.
- Exceptional presentation and demo capabilities, with the ability to customize and build storyboards for demos and POC.
- Demonstrated success in achieving strategic deal wins, with a proven track record of driving revenue growth.
- Ability to manage multiple, complex sales opportunities simultaneously, with excellent time management and organizational skills.
- Ability to communicate effectively with C-level executives, as well as Agent/Front Line level employees, adapting communication style to suit different audiences.
- Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
- Experience/knowledge selling a full suite of SaaS products.
- Certifications and knowledge of cloud technologies (AWS, Azure, Google).
NICE is a global leader in the market, offering a fast-paced, collaborative, and creative work environment. As a member of our team, you will have the opportunity to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
