Systems Analyst 2

2 weeks ago


Atlanta, Georgia, United States V-Soft Consulting Group Full time
Job Title: Systems Analyst 2

V-Soft Consulting Group is seeking a highly skilled Systems Analyst 2 to join our team. As a key member of our IT support team, you will be responsible for providing technical support and troubleshooting network connectivity issues, imaging and deploying laptops, and providing desktop/laptop computer hardware support.

Key Responsibilities:
  • Install and support network devices providing business-critical service
  • Open, document, and track problem tickets, escalating to appropriate workgroups when required
  • Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software
  • Provide special project support, including setup and breakdown and relocation of computer equipment and peripherals
  • Provide onsite desktop support for customers located within assigned locations
  • Troubleshoot end-user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person
Requirements:
  • A+ Certification or Network+ Certification
  • Vocational/Technical degree in computer applications, computer technology, or a closely related area from an accredited college
  • 2 years of experience with troubleshooting network connectivity issues in both LAN and WAN environments
  • 2 years of experience imaging and deploying laptops
  • 2 years of experience providing desktop/laptop computer hardware support
  • 2 years of experience supporting Microsoft Outlook email client
  • 2 years of experience supporting Microsoft Office 2013 or higher
  • 2 years of experience supporting remote workers and troubleshooting VPN and remote technology issues
  • 2 years of experience with local and network printer troubleshooting and repair
  • Setup and install computers for New Hire On-Boarding's and Off-Boarding's
  • Experience in an Active Directory Domain environment
Preferred Qualifications:
  • Technical support experience in a Windows 10 PC environment
  • Experience supporting Cisco VoIP phones and Jabber client
  • Experience with Bitlocker encryption, antivirus, and malware/spyware removal software

V-Soft Consulting Group is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

For more information or to view all our open jobs, please visit our website or call us at #LI-SK10 #INDSP



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