Collection Specialist

We are a dynamic Consumer Lending company based in Claymont, DE, with a strong focus on teamwork and client dedication.

This role is focused on collections and requires a skilled professional to work in our fast-paced call center environment.

Salary: $45,000 - $60,000 per year (dependent on experience)

The successful candidate will be responsible for making outbound calls to clients to collect outstanding debts. This role requires strong communication and interpersonal skills, as well as the ability to work independently and make effective use of resources.

Key Responsibilities:

• Making minimum of 120 outbound calls per day to collect outstanding debts
• Responding to incoming calls from clients in a timely manner
• Scheduling and tracking payment arrangements according to collection guidelines
• Following up with clients to ensure broken arrangements are addressed
• Working closely with other team members to achieve collective goals
• Being able to work extended hours if required
• Maintaining knowledge of FDCPA regulations and guidelines

Requirements:

• Minimum of 1 year of collection or sales experience
• Strong keyboard skills and proficiency in Microsoft Office
• Excellent interpersonal and communication skills
• Experience working in a fast-paced environment
• Ability to work independently and effectively manage time
• High School Diploma/GED; some college education preferred

Benefits:

• Competitive salary range: $45,000 - $60,000 per year (dependent on experience)
• Ongoing training and development opportunities
• A supportive and dynamic work environment