IT Support Specialist
2 weeks ago
At Alliance Bank Central Texas, we are seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our staff, ensuring that our technology infrastructure runs smoothly and efficiently.
Key Responsibilities- Provide technical support for email, hardware, software, connectivity, and product-specific incidents.
- Analyze issues for escalation to higher levels of IT support.
- Install and maintain workstation hardware, software, and peripheral equipment.
- Provide training to users in the effective use of basic applications, such as the Microsoft Office suite.
- Report and log support activity.
- Document new fixes as they occur.
- Develop step-by-step scripts for the Operations Center from documented fixes.
- Resolve tickets for desktop security patches, device additions, and move requests.
- Communicate any relevant technical changes or issues to end-users.
- Certifications desired: A+, Network+, and MCP.
- Basic User & Security Group Active Directory administration.
- Strong knowledge of Microsoft operating systems, with an emphasis on Windows 10/11, Microsoft Office suite, and Teams.
- Basic knowledge of the Microsoft 365/Azure cloud platform.
- Familiarity with ticketing systems and knowledge bases a plus.
- Basic knowledge of mobile Apple devices (iPhone/iPad).
- Familiarity with MDM (mobile device management) systems a plus.
- Strong customer service orientation.
- Excellent organizational skills.
- Ability to handle interruptions professionally.
- Robust documentation skills.
- High-level analytical and quantitative abilities.
- Ability to learn quickly, work independently, and work effectively in a team environment.
- Maintains a positive attitude in a fast-paced environment.
- Can conduct research into networking issues and products as required.
- Ability to effectively prioritize and execute tasks in a demanding environment.
- Ability to follow written procedures accurately and precisely.
- Ability to translate complex technical concepts into easy-to-understand terms.
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