IT Support Specialist

2 weeks ago


Woodway, Texas, United States Alliance Bank Central Texas Full time
Job Summary

At Alliance Bank Central Texas, we are seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our staff, ensuring that our technology infrastructure runs smoothly and efficiently.

Key Responsibilities
  • Provide technical support for email, hardware, software, connectivity, and product-specific incidents.
  • Analyze issues for escalation to higher levels of IT support.
  • Install and maintain workstation hardware, software, and peripheral equipment.
  • Provide training to users in the effective use of basic applications, such as the Microsoft Office suite.
  • Report and log support activity.
  • Document new fixes as they occur.
  • Develop step-by-step scripts for the Operations Center from documented fixes.
  • Resolve tickets for desktop security patches, device additions, and move requests.
  • Communicate any relevant technical changes or issues to end-users.
Requirements
  • Certifications desired: A+, Network+, and MCP.
  • Basic User & Security Group Active Directory administration.
  • Strong knowledge of Microsoft operating systems, with an emphasis on Windows 10/11, Microsoft Office suite, and Teams.
  • Basic knowledge of the Microsoft 365/Azure cloud platform.
  • Familiarity with ticketing systems and knowledge bases a plus.
  • Basic knowledge of mobile Apple devices (iPhone/iPad).
  • Familiarity with MDM (mobile device management) systems a plus.
Personal Attributes
  • Strong customer service orientation.
  • Excellent organizational skills.
  • Ability to handle interruptions professionally.
  • Robust documentation skills.
  • High-level analytical and quantitative abilities.
  • Ability to learn quickly, work independently, and work effectively in a team environment.
  • Maintains a positive attitude in a fast-paced environment.
  • Can conduct research into networking issues and products as required.
  • Ability to effectively prioritize and execute tasks in a demanding environment.
  • Ability to follow written procedures accurately and precisely.
  • Ability to translate complex technical concepts into easy-to-understand terms.

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