Customer Service Assistant
3 days ago
We are seeking a Customer Service Assistant to join our team at Comfort Keepers Home Care in Fargo, North Dakota.
The successful candidate will work full-time, Monday through Friday, 8:30 am-5:00 pm.
Key Responsibilities:
*Answer and direct phone calls, as well as provide general information to clients or caregivers
*Coordinate schedule changes with caregivers and clients, communicate with caregivers to determine their availability
*Support the Scheduling Coordinator and other office personnel
*Assist with interviewing, hiring, onboarding, and orientation of new caregivers
*Be willing to help with on-call duties
*Work with Clients in the field or assist with client meet and greet
*Manage client and caregiver files
Requirements:
*Minimum 1 year administrative office experience
*Previous stability, attendance, and punctuality
*Proficient in Microsoft Office suite
*Ability to learn new computer programs
*Excellent verbal and written communication skills
*Ability to multitask and prioritize requests
Benefits include:
*Dental Insurance
*Health Insurance
*Vision Insurance
*401K Matching
*PTO
*Health Savings Account
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.
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