Customer Service Assistant

3 days ago


Fargo, North Dakota, United States Comfort Keepers Home Care Full time
Job Summary

We are seeking a Customer Service Assistant to join our team at Comfort Keepers Home Care in Fargo, North Dakota.

The successful candidate will work full-time, Monday through Friday, 8:30 am-5:00 pm.

Key Responsibilities:

*Answer and direct phone calls, as well as provide general information to clients or caregivers

*Coordinate schedule changes with caregivers and clients, communicate with caregivers to determine their availability

*Support the Scheduling Coordinator and other office personnel

*Assist with interviewing, hiring, onboarding, and orientation of new caregivers

*Be willing to help with on-call duties

*Work with Clients in the field or assist with client meet and greet

*Manage client and caregiver files

Requirements:

*Minimum 1 year administrative office experience

*Previous stability, attendance, and punctuality

*Proficient in Microsoft Office suite

*Ability to learn new computer programs

*Excellent verbal and written communication skills

*Ability to multitask and prioritize requests

Benefits include:

*Dental Insurance

*Health Insurance

*Vision Insurance

*401K Matching

*PTO

*Health Savings Account

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.

],

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