Customer Service Ambassador

1 month ago


Fargo, North Dakota, United States Planet Fitness - PF Baseline Fitness Full time

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Planet Fitness - PF Baseline Fitness. In this role, you will provide exceptional customer service to our members, prospective members, and guests, ensuring a positive experience at our fitness center.

Key Responsibilities:

  • Provide superior customer service to members, prospective members, and guests, responding to their inquiries and resolving any issues in a timely and professional manner.

  • Manage front desk activities, including checking members into the system, new member sign-ups, and taking prospective members on tours.

  • Facilitate updates to member accounts and respond to member questions and concerns, escalating issues to Assistant Manager or Manager as needed.

  • Assist in maintaining the cleanliness and organization of the club, ensuring a safe and welcoming environment for all members.

Requirements:

  • Customer service background preferred, with a passion for fitness and health.

  • Basic computer proficiency and strong communication skills are essential.

  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

  • Punctuality and reliability are a must, with a strong commitment to providing exceptional customer service.

We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.

  • A competitive compensation package, including benefits and employee recognition programs.

  • The chance to make a positive impact on the lives of our members, helping them achieve their fitness goals.

Planet Fitness - PF Baseline Fitness is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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