Customer Service Ambassador
1 month ago
We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Planet Fitness - PF Baseline Fitness. In this role, you will provide exceptional customer service to our members, prospective members, and guests, ensuring a positive experience at our fitness center.
Key Responsibilities:
Provide superior customer service to members, prospective members, and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
Manage front desk activities, including checking members into the system, new member sign-ups, and taking prospective members on tours.
Facilitate updates to member accounts and respond to member questions and concerns, escalating issues to Assistant Manager or Manager as needed.
Assist in maintaining the cleanliness and organization of the club, ensuring a safe and welcoming environment for all members.
Requirements:
Customer service background preferred, with a passion for fitness and health.
Basic computer proficiency and strong communication skills are essential.
Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Punctuality and reliability are a must, with a strong commitment to providing exceptional customer service.
We Offer:
A dynamic and supportive work environment, with opportunities for growth and development.
A competitive compensation package, including benefits and employee recognition programs.
The chance to make a positive impact on the lives of our members, helping them achieve their fitness goals.
Planet Fitness - PF Baseline Fitness is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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