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Northeast Regional Center Manager

2 months ago

Philadelphia, Pennsylvania, United States Community College of Philadelphia Full time

Position Overview
The Northeast Regional Center Manager plays a pivotal role in supporting the Executive Director in the strategic planning, management, and evaluation of daily administrative functions within the Northeast Regional Center. This position is essential in ensuring the smooth operation of the Center and providing comprehensive administrative assistance to students, faculty, staff, and external partners.

Key Responsibilities

  • Welcome visitors, conduct informative tours, and address general inquiries regarding academic offerings.
  • Act as the primary administrator during the Executive Director's absence.
  • Oversee the maintenance of the regional center's facilities, ensuring a safe and welcoming environment.
  • Organize and engage in special events such as orientations, job fairs, and community outreach programs, while evaluating the effectiveness of student support services.
  • Manage the opening and closing of the Center as assigned.
  • Support the training and supervision of staff, including Administrative Associates and Work Study Students.
  • Maintain scheduling for classrooms, labs, and meeting spaces.
  • Assist in managing the QLess Queuing System for student services.
  • Collaborate with various departments to enhance service quality and effectiveness.
  • Develop and maintain enrollment reports, working with enrollment management to identify growth opportunities.
  • Coordinate programs such as New Student Orientation and Student Appreciation Days to promote student retention.
  • Assess the impact of the Center's activities on students and the community in collaboration with the assessment office.
  • Identify community outreach opportunities to increase awareness of the Center's offerings.
  • Assist in building relationships with external stakeholders for the Community Advisory Board.
  • Maintain audio-visual equipment and provide necessary support for instructors.
  • Manage announcements and video messaging systems for the Center.
  • Facilitate referrals to appropriate offices for advising and support.
  • Keep accurate records of employee attendance and other administrative documentation.
  • Assist in resolving complaints from faculty, staff, and students in collaboration with the Executive Director.
  • Ensure effective communication between students and faculty members.
  • Deliver exceptional customer service to all constituents.
  • Submit facility work orders as needed.
  • Represent the Executive Director in meetings when required.
  • Perform additional duties as assigned.
Qualifications
  • A Bachelor's degree from a regionally accredited institution is required.
  • Minimum of three years of relevant experience in a customer service or student-focused environment.
  • Proficiency in MS Word, Excel, and Internet applications is essential.
  • Strong organizational, communication, and interpersonal skills are necessary.
  • Ability to work independently and collaboratively within a team.
  • Experience with enterprise information systems is required.
  • Reliable transportation is necessary.
  • Commitment to fostering an inclusive environment for a diverse academic community.
Preferred Qualifications
  • Experience in a higher education setting is preferred.
  • Previous supervisory experience is advantageous.
  • Familiarity with smart technology is a plus.
  • Experience with Banner by Ellucian and Argos systems is desirable.
  • Bilingual or multilingual candidates are preferred.