Insurance Policy Specialist

1 week ago


Duarte, California, United States Sally Kim-Farmers Insurance Agency Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our dynamic team at Sally Kim-Farmers Insurance Agency. As a Customer Service Representative, you will play a vital role in maintaining and servicing insurance policies, providing exceptional support to clients, and fostering strong relationships with our customers.

Key Responsibilities
  • Maintain accurate and up-to-date records of client policies and transactions
  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Process insurance payments and handle client billing
  • Stay informed about new insurance products and services
  • Collaborate with internal teams to ensure seamless client experience
  • Continuously improve processes and procedures to enhance client satisfaction
Requirements
  • Proven customer service experience in a fast-paced environment
  • Bilingual in English and Spanish is a must
  • Property & Casualty insurance license is preferred
  • Proficient in Microsoft Office and other relevant software
  • Ability to multitask and prioritize tasks effectively
  • Positive attitude and strong team player


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