Fitness Operations Manager
7 days ago
Crunch Fitness - Morris Plains/Stanhope/Toms River is seeking an experienced Fitness Operations Manager to join our team. This is a fantastic opportunity for a results-driven professional with a passion for fitness and customer service to lead our operations and drive business growth.
About the Role:
- Oversee the day-to-day operations of the club, ensuring exceptional member experiences and maintaining high standards of cleanliness, maintenance, safety, and security.
- Implement and communicate company policies, procedures, and initiatives to ensure seamless execution and employee adherence.
- Lead, motivate, and manage teams to achieve desired revenue and operational goals, focusing on sales growth, membership retention, and customer satisfaction.
Sales and Revenue Growth:
- Develop and execute strategic plans to drive new membership sales, promote club programs, and enhance customer engagement.
- Collaborate with the sales team to identify new business opportunities, develop sales strategies, and track progress towards sales goals.
- Foster strong relationships with community partners to establish a strong presence in local markets and drive sales growth.
Member Services and Retention:
- Design and implement member-centric programs and promotions to drive loyalty, retention, and referrals.
- Develop and maintain effective communication channels to engage members, address concerns, and provide exceptional customer service.
- Foster a positive member experience through regular feedback, surveys, and community events.
Leadership and Development:
- Serve as a role model for employees, demonstrating exceptional leadership, communication, and problem-solving skills.
- Provide coaching, mentoring, and development opportunities to help employees grow professionally and personally.
Compensation and Benefits:
We offer a competitive salary range of $55,000 - $75,000 per year, plus commissions and bonuses based on individual and club performance. Additionally, you'll enjoy excellent benefits, including health insurance, paid time off, gym memberships or discounts, and employee discounts on merchandise.
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Fitness Operations Manager
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