Restaurant Operations Manager

7 days ago


Parsippany, New Jersey, United States Smashburger Full time
Company Overview

Smashburger is a fast-growing restaurant chain that values its employees. With a commitment to serving better burgers, the company prioritizes teamwork and fair treatment of staff.

The first Smashburger restaurant opened in 2007 with a clear mission: to serve a superior burger experience. Today, the brand continues to grow, with an average of 10 new locations opening each year. This expansion has created opportunities for internal growth and learning within the company.

Salary

The estimated salary range for this position is $60,000-$80,000 per annum, depending on location and experience. Benefits are also included in the compensation package.

Job Description

This Restaurant General Manager role plays a critical part in ensuring the success of Smashburger's restaurant operations. Key responsibilities include:

  • Managing the performance of Restaurant Managers, Shift Leaders, and Employees
  • Promoting a positive work environment and developing future leaders
  • Ensuring effective people-focused processes and systems
  • Developing and implementing strategies to improve guest experience metrics (NPS and OSAT)

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Required Skills and Qualifications

To be successful in this role, candidates should have:

  • 1-2 years of Restaurant General Manager experience
  • Flexible scheduling to accommodate nights, weekends, and holidays
  • Strong communication and people management skills
  • Ability to follow guidelines and procedures set forth by Smashburger
  • Mastery of time management, consistency, and organizational skills
Benefits

As a valued member of the Smashburger team, you can expect:

  • Quarterly bonuses
  • Get paid $ to refer friends*
  • RGMs, RMs, & SLs receive one free meal per shift worked *
  • Paid time off – vacation and sick*
  • Medical, Dental, and Vision Options*
  • 401K match (21 and older)
  • Flexible schedules in a fun, family-friendly team environment
  • Employee Assistance Program
  • Fast track for career opportunities
  • Free uniform
Others

Smashburger is committed to creating a diverse and inclusive work environment. We prohibit unlawful discrimination against applicants and employees based on age, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable protected class. All applicants and employees have equal opportunity for employment and advancement within Smashburger.



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