Crisis Counselor, Hotline Support Specialist

4 weeks ago


Omaha, Nebraska, United States Boys Town Full time

Crisis Counseling Role Overview

Boys Town is seeking a skilled Crisis Counselor to provide critical support to individuals in need. As a Crisis Counselor, you will be responsible for responding to inbound and outbound contacts, utilizing proficient verbal and written communication skills to address client concerns.

Key Responsibilities

  • Determine the urgency and nature of each contact, providing appropriate short-term crisis counseling or resource information as needed.
  • Assess the immediate and long-term safety of clients, utilizing professional judgment to respond appropriately to situational needs.
  • Utilize basic counseling techniques, such as questioning, paraphrasing, and reflective listening, to assess client needs and provide effective support.
  • Remain calm and objective during life-threatening situations, enlisting support from senior staff as needed and making joint decisions about further action.
  • Provide helpful information to clients, including parenting skills and problem-solving techniques, and guide them through steps to achieve a solution.

Requirements

  • High School diploma or equivalent required.
  • Minimum 21 years of age required.
  • Bachelor's degree in Social or Behavioral Sciences preferred.
  • Previous crisis intervention or hotline experience preferred.

About Boys Town

Boys Town has been changing the way America cares for children and families since 1917. As a national child and family care organization, we offer a unique opportunity to make a real difference in the lives of others.

Benefits

  • Tuition assistance and professional development opportunities.
  • Generous 401K or 401K Roth account match.
  • No-cost mental health visits to an in-network provider.
  • Reduced-cost visits for services performed by a Boys Town provider at a Boys Town location.

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