Crisis Counselor, Hotline Support Specialist
4 weeks ago
Crisis Counseling Role Overview
Boys Town is seeking a skilled Crisis Counselor to provide critical support to individuals in need. As a Crisis Counselor, you will be responsible for responding to inbound and outbound contacts, utilizing proficient verbal and written communication skills to address client concerns.
Key Responsibilities
- Determine the urgency and nature of each contact, providing appropriate short-term crisis counseling or resource information as needed.
- Assess the immediate and long-term safety of clients, utilizing professional judgment to respond appropriately to situational needs.
- Utilize basic counseling techniques, such as questioning, paraphrasing, and reflective listening, to assess client needs and provide effective support.
- Remain calm and objective during life-threatening situations, enlisting support from senior staff as needed and making joint decisions about further action.
- Provide helpful information to clients, including parenting skills and problem-solving techniques, and guide them through steps to achieve a solution.
Requirements
- High School diploma or equivalent required.
- Minimum 21 years of age required.
- Bachelor's degree in Social or Behavioral Sciences preferred.
- Previous crisis intervention or hotline experience preferred.
About Boys Town
Boys Town has been changing the way America cares for children and families since 1917. As a national child and family care organization, we offer a unique opportunity to make a real difference in the lives of others.
Benefits
- Tuition assistance and professional development opportunities.
- Generous 401K or 401K Roth account match.
- No-cost mental health visits to an in-network provider.
- Reduced-cost visits for services performed by a Boys Town provider at a Boys Town location.
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