Member Team Lead

4 weeks ago

Yuma, Arizona, United States Walmart Full time

Job Summary

As a Member Team Lead at Walmart, you will be responsible for overseeing the daily operations of our wholesale team, ensuring that our members receive exceptional service and support. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Assist management with supervising associates in assigned areas of responsibility
• Communicate goals and feedback to associates
• Train associates on processes and procedures
• Provide direction and guidance to associates on member service approaches and techniques
• Ensure compliance with company policies and procedures
• Support the Open Door Policy
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates

Member Service

• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
• Process memberships, upgrades, and credit accounts
• Encourage membership renewals
• Participate in sales and marketing events
• Complete and maintain marketing recaps and other required documentation
• Strive to meet membership goals
• Promote the value of Sam's Club products and services

Operational Excellence

• Oversees assigned area of responsibility by handling claims and returns
• Zoning the area
• Arranging and organizing merchandise
• Identifying shrink and damages
• Organizing and maintaining availability of carts/flatbeds
• Assisting members with transporting items
• Utilizing cart retrieval equipment according to company policies and procedures
• Maintaining parking lot cleanliness

Accounting and Finance

• Completes accounting records, files, transactions, and other required documentation by following accounting office procedures
• Provides funds for proper register operation
• Creating and interpreting financial analysis reports
• Assisting with accounting-related investigations
• Preparing daily deposits
• Preparing and overseeing Cash Fund Transfers
• Investigating overages and shortages in cash register drawers and accounting office
• Maintaining confidentiality and accuracy of financial and personal information

Development and Compliance

• Develops, communicates, and implements processes and practices to meet business needs
• Collaborating with managers, co-workers, customers, and other business partners
• Analyzing and applying information from multiple sources
• Monitoring progress and results
• Identifying and addressing improvement opportunities
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity
• Explaining, guiding, and demonstrating how to apply these in executing business processes and practices
• Implementing related action plans
• Using the Open Door Policy
• Assisting management with correcting ethical and compliance issues and problems

Leadership and Teamwork

• Leads and participates in teams by using and sharing resources, information, and tools
• Determining customer needs and business priorities
• Coordinating and executing work assignments
• Providing advice, feedback, and support to ensure timelines and work quality are achieved
• Modeling and helping others with how to adapt to change or new challenges

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits, including medical, vision, and dental coverage
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Education and Training

• Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
• Tuition, books, and fees are completely paid for by Walmart

Eligibility and Benefits

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
• Benefits are subject to change and may be subject to a specific plan or program terms
• For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J

Compensation

• The hourly wage range for this position is $20.00 to $28.00
• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances
• Premiums may be based on schedule, facility, season, or specific work performed
• Multiple premiums may apply if applicable criteria are met

Minimum Qualifications

• 6 months retail experience, including operating front-end equipment (for example, cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Preferred Qualifications

• Leading a front-end team
• Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others

Primary Location

1462 S Pacific Ave, Yuma, AZ 85365-1733, United States of America

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.
• Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
• Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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