Member Team Lead
7 days ago
We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for supervising associates, communicating goals and feedback, and providing direction and guidance to ensure member complaints and issues are resolved according to company guidelines.
Key Responsibilities- Supervise and train associates on processes and procedures
- Communicate goals and feedback to associates
- Provide direction and guidance to associates on member service approaches and techniques
- Ensure compliance with company policies and procedures
- Support the Open Door Policy
- Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
- Process memberships, upgrades, and credit accounts
- Encourage membership renewals
- Participate in sales and marketing events
- Complete and maintain marketing recaps and other required documentation
- 6 months retail experience including operating front-end equipment
- 6 months customer service experience
- Must be 18 years of age or older
- Leading a front-end team
- Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, and paid time off benefits, as well as short-term and long-term disability, company discounts, and more. We also offer a company-paid education benefit program, Live Better U, which provides tuition, books, and fees for full-time and part-time associates in Walmart and Sam's Club facilities.
The hourly wage range for this position is $20.00 to $28.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
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