Customer Service Representative

1 week ago


Miami, Florida, United States Enterprise Holdings Full time
Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as an Administrative Representative. As a key member of our team, you will provide exceptional customer service to both internal and external customers, primarily over the phone, while supporting their branch and rental needs.

Key Responsibilities:

* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Meet and greet customers in a friendly and timely manner
* Initiate rental contracts based on customer reservations or on-the-spot needs
* Provide directions and general assistance
* Assist in assessing the condition of rentals upon return
* Process returns, check-ins, and exit kiosk transactions
* Understand and communicate rental terms and conditions, vehicle features, and other services
* May sell optional protection products, upgrades, fuel options, and other additional equipment

Requirements:

* Must be at least 18 years old
* High school diploma or GED equivalent required
* Must have at least 1 year prior customer service, retail, or administrative support experience
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol-related conviction on driving record in the past 5 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Work Environment:

This role is available as a full-time position with a 40-hour work week and health, vision, and dental benefits. Pay for this position is $19.00/hour. Apart from religious observations, must be available to work one of the following schedules: Fri, Sat, Sun: 11am-7:30pm & Monday, Tuesday: 11:30am-8pm Wed: 9am-5:30pm, Thur: 10am-6:30pm, Fri, Sat, Sun: 12pm-8:30pm

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