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Customer Service Representative

2 months ago

Alliance, Ohio, United States Jon Schleuder - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Jon Schleuder - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and contributing to the growth and success of our business.

Key Responsibilities
  • Client Support: Provide timely and effective support to clients, addressing their inquiries and concerns related to insurance policies.
  • Policy Administration: Assist clients with policy changes, updates, and renewals, ensuring seamless and efficient service.
  • Claims Processing: Process insurance claims, follow up with clients, and maintain accurate records of customer interactions.
  • Record Keeping: Maintain accurate and up-to-date records of client interactions, ensuring compliance with regulatory requirements.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
  • Interpersonal Skills: Demonstrate strong interpersonal skills, with the ability to build rapport with clients and work collaboratively with the team.
  • Attention to Detail: Possess a high level of attention to detail, with the ability to accurately process and maintain client information.
  • Previous Experience: Previous customer service experience, preferably in the insurance industry, is highly desirable.