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Junior Customer Support and Sales Associate

2 months ago

Charlotte, North Carolina, United States Ascending Solutions, Inc. Full time
Position Overview

At Ascending Solutions, Inc., we are dedicated to creating a meaningful impact that resonates beyond our immediate environment. Our approach begins with aligning our objectives with the clients we choose to partner with. By prioritizing community needs and fostering impactful initiatives, we have established a strong reputation in the Charlotte region.

Due to our significant growth, we are on the lookout for a dedicated and professional individual who possesses a strong sense of empathy towards customer satisfaction and is eager to support our customer service efforts as a Customer Support and Sales Associate. Our goal is to engage with customers and supporters, raising awareness for our nonprofit partners and enhancing their visibility within the community. Through ongoing learning and personal development, we equip you with the necessary tools to thrive in this entry-level position.

Key Responsibilities:

  • Engage with community members and supporters at outreach initiatives for our clients
  • Participate in internal meetings to remain informed about client services and offerings
  • Uphold professionalism and comply with established standards when interacting with customers, colleagues, or community members
  • Attend networking functions and/or conferences to enhance knowledge and expand sales capabilities
  • Monitor personal and team performance using key performance indicators provided during training

Qualifications:

  • High school diploma or equivalent
  • Prior experience in customer service or a related field is advantageous but not mandatory
  • Demonstrated interpersonal skills
  • Ability to manage personal time effectively and prioritize interactions as necessary
  • Adaptability to remain composed amidst changing customer demands and sales objectives
  • Strong time management and organizational skills to efficiently handle multiple customer inquiries
  • Commitment to adhering to company policies, client guidelines, industry regulations, and standards

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