Strategic Property Solutions Manager

2 days ago

Cleveland, Ohio, United States Zentro Full time
Excel as a Regional Account Manager with Zentro

Zentro, one of the country's fastest-growing internet service providers, is driven by a relentless pursuit of excellence. Our commitment to delivering remarkably fast, exceptionally reliable Internet services has earned us an unbeatable 99.99% uptime and uncommonly responsive customer support.

We empower our discerning customers with the best possible experience, making us a refreshing alternative to the usual headaches and hassles associated with traditional internet service providers. As the largest independent (and highest rated) MDU-focused ISP in the country, we're dedicated to improving the way people get and stay online – today, tomorrow, and beyond.

About This Role

We're seeking a highly motivated and customer-focused Regional Account Manager to join our dynamic team. In this pivotal role, you will play a key part in ensuring the satisfaction and retention of our high-value property clients.

Your primary responsibilities will include:

  • Client Relationship Management: Establish and nurture strong relationships with property managers, serving as a trusted advisor and resource for all their telecommunication and entertainment needs.
  • Issue Resolution: Act as the primary point of contact for property managers to address and resolve any service-related requests promptly and effectively, ensuring a high level of customer satisfaction.
  • Contract Renewals: Proactively identify opportunities for contract renewals and work closely with the sales team to ensure timely renewals, maximizing revenue and client retention.
  • Property Visits: Regularly visit high-value properties to assess service quality, gather feedback, and strengthen client relationships.
  • Communication: Maintain clear and consistent communication with property managers to keep them informed of updates, promotions, and new services that may benefit their properties.
  • Reporting: Prepare regular reports on client engagement, issue resolution, and contract renewals to provide insights for strategic decision-making.
Requirements

To excel in this role, you will need:

  • A Bachelor's degree in Business, Marketing, or a related field (preferred).
  • Proven experience in account management, preferably in the telecommunications or property management industry.
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Exceptional problem-solving skills and the ability to handle challenging situations with professionalism.
  • Willingness to travel as required within the region.
  • Proficiency in Microsoft Office Suite.
What We Offer

As a Regional Account Manager with Zentro, you can expect:

  • An estimated annual salary of $60,000 - $80,000 based on your experience and qualifications.
  • A comprehensive benefits package, including health, dental, and retirement plans.
  • Ongoing training and professional development opportunities to enhance your skills and advance your career.
  • The opportunity to work with a dynamic team in a growing industry.

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