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Principal Service Engineer IS
2 months ago
We are seeking a highly skilled Principal Service Engineer to act as the service owner for our highly secure, Cybersecurity Maturity Model (CMMC) 2.0 compliant hosting environment. This role requires a strong technical background in security, cloud, and network services, as well as experience managing vendor relationships and presenting to senior IS and business leadership.
Key Responsibilities- Act as the main contact for coordination between Providence infrastructure services, a third-party hosting partner, and business stakeholders.
- Collaborate closely with enterprise security and infrastructure teams to ensure Providence operational and architecture standards are followed for all new and existing deployments.
- Monitor the hosting partner's performance against SLAs and conduct monthly business reviews to ensure they are satisfying all service expectations.
- Develop and maintain relationships with key stakeholders, including senior IS and business leadership.
- Provide technical expertise and guidance to ensure the hosting environment meets CMMC 2.0 requirements.
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience.
- 8 years of related experience.
- Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
- Strong experience with n-tier solutions.
- Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
- Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
- Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
- Strong experience leveraging data and metrics to drive behavior, process, and priority decisions.
- Experience in infrastructure security and implementation of security frameworks such as CMMC or NIST.
- Experience in a Healthcare environment.
Providence is a comprehensive health care organization that is committed to serving the poor and vulnerable. We offer a comprehensive benefits package, including a retirement 401(k) Savings Plan with employer matching, health care benefits, life insurance, disability insurance, time off benefits, and much more. We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace where diversity is valued and everyone is essential, heard, and respected.
