Business Analyst

2 months ago


Greensboro, United States Tata Consultancy Services Full time
Job Description

We are seeking a highly skilled and experienced Business Analyst to join our team at Tata Consultancy Services. As a key member of our IT service delivery team, you will be responsible for providing technical assistance and support to our clients.

Key Responsibilities:
  • Technical Support: Provide timely and effective technical support to clients, including troubleshooting and resolving issues related to computer hardware and software.
  • Problem Analysis: Analyze and resolve complex technical problems, and document the resolution for future reference.
  • Knowledge Management: Maintain and contribute to a knowledge base to ensure that technical information is up-to-date and easily accessible.
  • Inventory Management: Perform inventory management activities, including coordinating with asset management and other corporate groups.
  • Vendor Management: Escalate issues to 3rd party vendors when necessary, and coordinate problem management issues.
  • SLA and KPI Management: Strong understanding and skills in Service Level Agreement (SLA) and Key Performance Indicator (KPI) management.

Requirements:

  • Technical Skills: Strong knowledge of computer hardware and software, including ServiceNow as the ticketing tool.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve complex technical issues.
  • Time Management: Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines.

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