Core Banking Support Analyst

3 hours ago


Grand Rapids, Michigan, United States Lake Michigan Credit Union Full time
About the Role

We are seeking a highly skilled Core Banking Support Analyst to join our team at Lake Michigan Credit Union. As a key member of our Information Systems department, you will be responsible for the analysis, development, and implementation of organizational projects, systems, and initiatives for our core banking system, Symitar.

This role requires innovation and creativity with adherence to structured systems and processes. You will work collaboratively across departments to ensure the smooth operation of our banking system.

Key Responsibilities
  • Serve as a system administrator for the Symitar system, responsible for monitoring, troubleshooting, and escalating tickets to resolution.
  • Monitor and maintain the Symitar system hardware, working closely with third-party vendors to resolve issues.
  • Plan, test, and implement AIX & Symitar updates and patches.
  • Communicate and work alongside third-party vendors to find timely resolutions to critical issues.
  • Derive and document technical procedures.
  • Participate in a rotating on-call shift to respond promptly to issues after-hours.
  • Responsible for investigating and correcting issues in real-time and providing problem resolution end-to-end.
  • Maintain and troubleshoot supplementary products utilized for the automation of LMCU's 24/7 needs.
Requirements
  • Three or more years of professional IT experience, including experience working with Symitar or another core banking system.
  • Willingness to dive in and learn new technologies.
  • Familiarity with SSH, FTP, and RDP.
  • Unix experience.
About Us

Lake Michigan Credit Union is a not-for-profit institution, owned by its members, instead of corporate stockholders. We are accountable directly to our members, and they directly share in our success - benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages, and a host of other advantages that simply don't exist at traditional banks.

We are proud of our past, thrilled with our present, and couldn't be more excited about our future. As a credit union, we work for our members, providing stellar value at every turn. Our employees are friendly, knowledgeable, and professional, and we offer ongoing training, development, support, and opportunities for you to achieve your career goals.



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