Service Support Analyst- Junior
1 month ago
Service Support Analyst- Junior
Job Summary:Serigor Inc is seeking a highly skilled Service Support Analyst- Junior to provide exceptional customer service and technical support to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues, providing training and support to clients, and maintaining accurate records of client interactions.
Key Responsibilities:- Respond to client inquiries and requests for assistance via phone, email, or chat
- Identify and troubleshoot technical issues, providing solutions and workarounds as needed
- Provide training and support to clients on software and hardware applications
- Maintain accurate records of client interactions, including issue resolution and client feedback
- Collaborate with other team members to resolve complex technical issues and improve client satisfaction
- High school diploma or equivalent required; degree in computer science or related field preferred
- At least 1 year of experience in technical support or customer service
- Strong technical skills, including knowledge of Microsoft Windows 10 operating system, Office 365 suite, and ticketing system software
- Excellent communication and interpersonal skills, with ability to work effectively with clients and team members
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment
This is a remote work position, with occasional team meetings held in the office. The work schedule is Monday - Friday, 5:00PM - 2:00AM, with a 1 hour lunch/dinner break. The candidate will take other days off that are normally worked to not exceed 40 hours.
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