Service Support Analyst- Junior

4 days ago


Grand Rapids, Michigan, United States Serigor Inc Full time
Job Title:

Service Support Analyst- Junior

Job Summary:

Serigor Inc is seeking a highly skilled Service Support Analyst- Junior to provide exceptional customer service and technical support to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues, providing training and support to clients, and maintaining accurate records of client interactions.

Key Responsibilities:
  • Respond to client inquiries and requests for assistance via phone, email, or chat
  • Identify and troubleshoot technical issues, providing solutions and workarounds as needed
  • Provide training and support to clients on software and hardware applications
  • Maintain accurate records of client interactions, including issue resolution and client feedback
  • Collaborate with other team members to resolve complex technical issues and improve client satisfaction
Requirements:
  • High school diploma or equivalent required; degree in computer science or related field preferred
  • At least 1 year of experience in technical support or customer service
  • Strong technical skills, including knowledge of Microsoft Windows 10 operating system, Office 365 suite, and ticketing system software
  • Excellent communication and interpersonal skills, with ability to work effectively with clients and team members
  • Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment
Working Conditions:

This is a remote work position, with occasional team meetings held in the office. The work schedule is Monday - Friday, 5:00PM - 2:00AM, with a 1 hour lunch/dinner break. The candidate will take other days off that are normally worked to not exceed 40 hours.



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