Technical Help Desk Specialist
1 week ago
As a Technical Help Desk Specialist with the Native American Technology Corporation, you will play a critical role in supporting our internet-based courseware presented via the Atlas Pro Learning Management System (LMS). This position requires a strong understanding of computer systems, software applications, and technical documentation.
About the Job
- Provide technical support to customers via phone, email, and web on all supported applications.
- Assist customers with specific courseware issues, account inquiries, and other technical problems.
- Serve as liaison between staff and the technology department to resolve complex issues.
- Document actions and report to government and contract leadership.
Requirements
- Active Secret Clearance required.
- Experience using MS Office products and basic Internet functions.
- Good interpersonal skills and ability to work with diverse groups.
- Basic understanding of Java script, Flash, and portals, Learning Management Systems, etc.
- Excellent verbal and written communication skills.
Estimated Salary: $65,000 - $85,000 per year, depending on location and experience. The estimated salary range is based on industry standards and takes into account the job requirements and responsibilities.
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