Service Operations Manager

3 days ago


Kansas City, Missouri, United States Climate Pros Full time
Job Description

Salary: $60,000 - $80,000 per year, based on experience.

We are seeking a highly organized and detail-oriented Service Operations Manager to join our team at Climate Pros. As a key member of our operations department, you will be responsible for managing the daily schedules of our Service Technicians and handling incoming service calls.

Your primary responsibilities will include:

  • Managing the dispatch process from initial service call to completion;
  • Taking incoming customer calls and scheduling/coordinating all service calls as they are received;
  • Dispatching Service Technicians for each call;
  • Maintaining the dispatch board/schedule and forecasting workload for 2 – 3 days out;
  • Maintaining “On-Call” schedules for Service Technicians;
  • Planning, scheduling, and managing customer’s preventative maintenance and work orders by priority.

You will also be responsible for maintaining accurate records, communicating effectively with internal partners and customers, and performing other related duties as required.

To be successful in this role, you should have excellent organizational skills, the ability to multitask under pressure, and strong communication skills. Experience with FM Facility Maintenance is a plus, but not required. A high school diploma/GED and 3-5 years of dispatch experience are required.



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