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Customer Service Representative

2 months ago

Carrollton, Georgia, United States Availa Bank Full time

About Availa Bank

Availa Bank is a leading financial institution dedicated to providing exceptional customer service and innovative banking solutions. Our team is passionate about helping individuals and businesses achieve their financial goals.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking operations, you will be responsible for providing timely and courteous service to our customers, resolving their inquiries and issues, and promoting our banking products and services.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer transactions, including account openings, loan applications, and other banking services
  • Cross-sell and upsell banking products and services to customers
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements

  • High school diploma or equivalent required
  • 1-2 years of experience in customer service or banking industry preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of banking products and services a plus

What We Offer

Availa Bank offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.