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Patient Access Liaison
2 months ago
Nuvance Health is seeking a skilled Patient Access Liaison to facilitate patient flow from scheduling through registration check-in, ensuring a seamless experience for patients. This role involves obtaining demographic and financial information, verifying insurance eligibility, and securing payment sources.
Key Responsibilities- Greet patients and staff professionally, checking them into the system and providing direction based on appointment location and financial clearance.
- Respond to telephone calls, providing requested information and contributing to reduction of abandoned call rates and average speed answered.
- Perform accurate patient searches and establish appointments for services, following designated protocols and clinical EMRs.
- Registration functions, entering demographic and financial information to secure payment for services rendered.
- Insurance eligibility verification and execution of payor requirements, as needed.
- Provide estimates for services and communicate patient liability.
- Obtain signatures for required consents and notifications.
- HS Diploma or GED with 2 years job-related experience.
- Associate degree with 6 months job-related experience, preferred.
- Basic MS Excel, Outlook, Teams, and Word skills.
- Customer Service and organizational skills.
- Willingness to obtain NAHAM certification after one year of service.
- Significant manual skills and motor coordination.
- Some occupational risk.
- Medium to heavy effort, exerting up to 35 lbs. force.
- Some exposure to dirt, odors, noise, and human waste.
Nuvance Health is an equal opportunity employer and will make reasonable accommodations to the known physical or mental limitations of a qualified applicant with a disability.
