Assistant Manager Transit Control Center

7 days ago

Minneapolis, Minnesota, United States Metropolitan Council Full time
About the Job
We are seeking a highly skilled and experienced Assistant Manager Transit Control Center to join our team at the Metropolitan Council. As a key member of our Transit Operations team, you will be responsible for planning, coordinating, and managing the daily first and second shift work activities and operational functions of the Transit Control Center (TCC).

Your primary responsibilities will include:
  • Assisting the Manager, TCC with management oversight of TCC operations development and monitoring of goals, objectives, operating rules, and departmental procedures in support of Metro Transit's operating plans, goals, and objectives.
  • Providing daily supervision, coaching, counseling, administration of discipline for 5-6 TCC Supervisors and 5 Associate Communications Specialists staff based on TCC rotational operations assignment determined by Manager, TCC.
  • Developing and implementing scheduling and overseeing shift selection and work fill process.
  • Ensuring staff compliance with policies, rules, procedures, practices, and adherence to labor contracts.
  • Facilitating hiring process for new TCC supervisors and Associate Communication Specialists.
  • Conducting performance management and annual performance review process using Met Council Perform program for assigned TCC staff.
  • Partners with relevant departments to administer and monitor standardized programs such as drug and alcohol, FMLA, Disability Management, Worker's Compensation, Safety, and Training programs.

Requirements
To be successful in this role, you will need:
  • A bachelor's degree or higher with four (4) years of experience in transit, transportation, public safety, communications, or a similarly related field, including one (1) year of experience in a management, supervisory, or lead role.
  • Experience in using best practices to assist in making decisions that limit the liability of the agency and TCC, as well as resolve the situation that is presented.
  • Experience speaking in front of the public or presenting information to large groups of people.
  • Experience designing, developing, delivering, and evaluating training.
  • Experience as a lead/supervisor of union employee work groups and knowledge of union contract administration.
  • Experience promoting an equitable, positive, and respectful work environment that values diversity among all employees.

What We Offer
As a member of our team, you can expect:
  • A competitive salary and excellent benefits.
  • The opportunity to make a difference and positively influence the Twin Cities metropolitan area.
  • On-site training and tuition reimbursement to develop your skills.
  • A good work-life balance.

How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to our website. We look forward to hearing from you

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