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Dining Services Transition Manager

2 months ago

Minneapolis, Minnesota, United States Compass Community Living Full time
About the Role

We are seeking a highly skilled and experienced Hospitality Operations Leader to join our team at Compass Community Living. As an Opening Team Lead - Dining Services, you will be responsible for leading the dining service team members towards client satisfaction with food quality and meal service from pre-opening of the business, during opening, and after transition of new business.

Key Responsibilities
  • Lead the dining service team to deliver exceptional client satisfaction with food quality and meal service.
  • Develop effective working relationships with clients and team members while training and directing the team towards providing outstanding client and customer dining services.
  • Implement precise brand-designed processes as leader of the transition management team to ensure successful openings of new business at client facilities.
  • Adapt to changing circumstances and prioritize tasks to meet deadlines.
  • Communicate clearly and concisely with residents, guests, and team members to ensure seamless service delivery.
  • Ensure high-quality, good-tasting, and well-presented foods are served to all residents within established time frames.
  • Train new Dining Service Directors on all systems and processes.
  • Manage food and supply purchasing, adhering to product specifications and authorized vendors.
  • Drive and support recruiting efforts, onboarding new hires, and ensuring clients' employees are transitioned to Compass payroll and benefit programs in a timely manner.
  • Set up and implement prescribed position control worksheets, budgets, and develop location job flows.
  • Schedule and supervise department personnel with adherence to productivity metrics.
  • Responsible for inputting and managing payroll weekly.
  • Oversight of daily POS cash auditing, banking deposits, and petty cash reconciliation.
  • Oversight of dining room operations, including all associated service methods, ambiance, and sanitation practices.
  • Create and maintain excellent relationships with residents, Executive Directors, fellow department heads, and staff, and CCL support and senior leadership.
  • Administer scheduled training, in-service, and informational meetings to facilitate consistent implementation of production, service, and sanitation standards.
  • Manage, train, and develop the community's Dining Services department staff and Management.
  • Adhere to operating budget (financial and productivity) and complete reporting responsibilities on a daily/weekly basis.
  • Assure regulatory compliance for sanitation and program documentation.
Requirements
  • Minimum 5 years related experience and/or training at the Dining Service Director, Executive Chef, or Chef Manager Level or equivalent.
  • Serve Safe, Choke Save, and Allergen certification preferred.
  • Bachelor's degree in Food Science, Nutrition, Culinary Arts, or Hotel/Restaurant Management is highly desirable; having completed Certified Dietary Management program preferred.
  • Prior experience leading Dining service transitions and openings from a lead role is preferred.
  • The successful candidate will thrive in a fast-paced environment that offers unlimited growth opportunities and rewards achievements.
Work Environment
  • Scheduling may require 10-day on and 4-day off scheduling, which will be determined by support needs and transition of business.
  • This position requires extensive travel up to 100%.
  • Must live within commutable distance from a major airport.
  • Must have a valid driver's license.
  • Requires work with extreme temperatures/conditions and frequent interaction with heated equipment, grease, refrigeration/freezer, and other at-risk conditions.
  • Computer knowledge and ability to work with multiple software programs is essential.
  • Involves repetitive motion, walking, and/or standing for extended periods of time.
  • Frequent lifting, pushing, and carrying.
  • Requires repetitive wrist motion.