Customer Support Specialist
3 weeks ago
We are seeking a highly skilled Customer Support Specialist - Financial Services Expert to join our dynamic Support Team at Centage. As a key member of our growing team, you will play a vital role in delivering exceptional customer experiences and providing top-notch support to our clients.
Responsibilities
* Action and resolve complex client requests via our ticket portal and email
* Assist a dedicated portfolio of customers with product usage and financial data review
* Collaborate with the Customer Success and Product Development teams to triage and process requests
* Develop and maintain in-depth product knowledge to provide timely and helpful support to clients
Requirements
* Familiarity with driver-based budgeting and accounting principles
* Strong technical skills, including data analysis and manipulation in Excel
* Excellent written and verbal communication skills, with a focus on customer satisfaction
* Ability to thrive in a fast-paced environment and be self-motivated
What We Offer
* Competitive salary range from $50k - $60k
* $1,000 education budget
* Company-paid health, dental, and vision insurance
* Opportunity to work with innovative technology and grow your skills in a dynamic environment
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