IT Support Specialist

3 days ago


San Antonio, Texas, United States OKIN Process, Inc. Full time

At OKIN Process, Inc., we're seeking a skilled IT Support Specialist to join our team.

We offer a competitive salary of $15.00 per hour with opportunities for pay increases after successful probationary periods.

As an IT Support Specialist, you will be the first point of contact for customers seeking technical assistance over the phone.

You will perform remote troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided by customers.

Key responsibilities include:

  • Serving as the primary support agent for customers
  • Performing remote troubleshooting and resolving basic technical issues
  • Determining the best course of action for complex problems
  • Providing accurate information on IT products or services
  • Recording events and problems in logs

To succeed in this role, you must have excellent communication skills, a customer-centric approach, and a strong understanding of computer systems and technology.



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