Government Enrollment Specialist
7 days ago
Overview: Citizant is a leading provider of professional IT services to the U.S. government, addressing pressing challenges in Agile application development, Enterprise Data Management, and Program Management support services.
Salary Range: $41,600 - $50,300 per year, depending on experience.
About the Job:
Citizens play a vital role in supporting our nation's security by facilitating the enrollment process for Personal Identity Verification (PIV) cards. As a Government Enrollment Specialist at Citizant, you will work closely with applicants, coordinating appointments, verifying identity, and collecting necessary documentation.
Main Responsibilities:
- Enrollment Process Management: Schedule appointments, coordinate service walk-ins, answer inquiries, and manage schedules to accommodate a steady flow of applicants.
- Documentation and Data Collection: Accurately collect and document personal information, biometric data, and required details from applicants.
- Verification and Authentication: Verify the authenticity of provided documents and use approved methods to ensure applicant identities.
- Data Security and Privacy: Handle sensitive personal information discreetly and adhere to organizational security protocols.
- Communication: Provide excellent customer service, explain the enrollment process, and address questions and concerns.
Requirements:
- Qualifications: High School diploma or equivalent, Microsoft Excel proficiency, attention to detail, and strong organizational skills.
- Skills: Excellent interpersonal and communication skills, ability to handle confidential information, and adaptability to changing security procedures.
- Physical Requirements: Sedentary work with occasional standing, walking, and lifting objects weighing up to 30 pounds.
Additional Information: Citizant is an Equal Opportunity Employer and offers excellent compensation and benefits packages to its associates.
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