Phone Support Specialist
3 weeks ago
LPC Personnel, Inc. is recruiting for a skilled Customer Service Representative to join our team. As a Call Center Agent, you will provide top-notch customer service, resolving issues and driving customer satisfaction.
The ideal candidate will possess a strong understanding of customer service principles, excellent communication skills, and the ability to work effectively under pressure.
Key Responsibilities:
- Handle customer inquiries and complaints, providing solutions and resolving issues.
- Offer product information and support, addressing customer concerns and resolving issues efficiently.
- Address product issues and concerns, escalating matters when necessary.
- Update customer records accurately and efficiently, maintaining up-to-date information.
- Develop and maintain a deep understanding of our products and services, ensuring expert knowledge.
- Maintain positive relationships with customers, building trust and loyalty.
Requirements and Qualifications:
- Previous experience in customer-facing roles, preferably in sales or service.
- Strong communication and interpersonal skills, able to engage with customers effectively.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
- A positive and professional attitude, maintaining a calm demeanor under pressure.
- Bilingual candidates are welcome to apply, as language skills may be beneficial.
Salary Range: $42,000 - $62,000 per annum, dependent on experience and qualifications.
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Phone Sales Specialist
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Phone Sales Specialist
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Phone Sales Specialist
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Phone Sales Specialist
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Phone Sales Specialist
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Healthcare Support Specialist
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IT Support Specialist
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Administrative Support Specialist
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