Client Service Representative II
3 weeks ago
We are seeking a highly skilled Client Service Representative II to join our team at Canon Solutions America, Inc. in Cooperstown, NY. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Main Responsibilities:- Promptly inform supervisors of potential problems or customer concerns.
- Review and respond to management and client requests via various communication channels.
- Provide excellent customer service, ensuring a positive experience for our clients.
- Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversee workflow and job balance between staff, ensuring tasks are completed within account SLA requirements.
- Communicate and train team members on changes to workflow or procedure.
- Manage daily and monthly records on service activity.
- Effectively communicate with clients and staff.
- May serve as the main point of contact for clients, participating in client meetings on account activity.
We are looking for a highly motivated and organized individual with excellent communication and problem-solving skills. The ideal candidate will have:
- HS Diploma, GED, or equivalent experience, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills and technical knowledge.
- Ability to multitask and prioritize to meet deadlines.
- Excellent customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work overtime as needed.
- Valid driver's license and acceptable driving record (may require driving between multiple client locations).
- Ability to lift up to 50lbs.
- Ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties.
Canon Solutions America, Inc. offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more. We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates.
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Client Service Representative II
3 weeks ago
Cooperstown, New York, United States Canon Solutions America, Inc. Full timeAbout the RoleWe are seeking a highly skilled Client Service Representative II to join our team at Canon Solutions America, Inc. This is a customer-facing role that requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team.Main Responsibilities:Promptly inform...
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Client Service Representative II
3 weeks ago
Cooperstown, New York, United States Canon Solutions America Full timeAbout the RoleAs a Client Service Representative II at Canon Solutions America, you will play a critical role in delivering exceptional customer experiences. This position requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team.Your ImpactKey...
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Client Service Representative II
3 weeks ago
Cooperstown, New York, United States Canon USA & Affiliates Full timeAbout the RoleAs a Client Service Representative II, you will be responsible for providing exceptional customer service and support to our clients. You will work closely with our team to ensure that all customer requests are met in a timely and efficient manner.Main Responsibilities:Promptly inform your supervisor of potential problems or customer...
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Client Service Representative II
3 weeks ago
Cooperstown, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleAs a Client Service Representative II, you will play a critical role in ensuring exceptional customer experiences for our clients. This position requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team.Main Responsibilities:Promptly inform...
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Client Service Representative II
3 weeks ago
Cooperstown, New York, United States Canon USA & Affiliates Full timeAbout the RoleWe are seeking a highly skilled Client Service Representative II to join our team. As a key member of our site operations team, you will be responsible for providing exceptional customer service and support to our clients.Main Responsibilities:Promptly inform your supervisor of potential problems or customer concerns.Review and respond to...
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Client Service Representative II
2 weeks ago
Cooperstown, New York, United States Canon USA & Affiliates Full timeAbout the RoleAs a Client Service Representative II at Canon Solutions America, Inc., you will be responsible for providing exceptional customer service and support to our clients. This role requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team.Your...
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Client Service Representative II
3 weeks ago
Cooperstown, New York, United States Canon Solutions America, Inc. Full timeAbout the RoleAs a Client Service Representative II at Canon Solutions America, Inc., you will play a critical role in ensuring exceptional customer experiences. This position requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team.Main...
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Client Service Representative II
3 weeks ago
Cooperstown, New York, United States Canon USA & Affiliates Full timeAbout the RoleAs a Client Service Representative II, you will be responsible for providing exceptional customer service and support to our clients. This role requires advanced proficiency in site operations and procedures, as well as the ability to assign tasks to colleagues and manage responsibilities within the team.Your ImpactKey Responsibilities:Promptly...
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Customer Service Representative II
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