Proctor, Test and Exam Center Administrator

1 month ago


Cheyenne, Wyoming, United States Laramie County Community College Full time
Job Summary

The Test and Exam Center Proctor position is a part-time, non-benefited role that administers testing within the Laramie County Community College Exam Lab. This position coordinates test delivery at the ACC campus while enforcing test security and application requirements per the test and college procedures.

Key Responsibilities
  • Administer computer-based and paper-based academic exams, including accommodated testing, distance learning testing, and makeup testing, for LCCC and/or other institutions.
  • Provide testing services in an approved, secure environment. Protect integrity and maintain accurate records of all tests administered through the Test and Exam Center.
  • Maintain confidentiality and security of all testing materials, test logs, and other test documents.
  • Follow all procedures and protocols on exam handling, monitoring, incident reporting, and exam delivery as provided by the Coordinator of Student Success.
  • Monitor testers with vigilance to prevent and identify any academic or testing dishonesty, cheating, or violation of testing procedures; professionally respond to such actions per applicable policies.
  • Enforce all test security requirements through identity verification, identity and exam protection, and Exam Center security and academic honesty procedures.
  • Maintain a friendly, supportive, safe, and professional testing environment for candidates; greet and assist visitors; respond to email and telephone inquiries in a timely manner.
  • Answer candidates' questions, as allowed, and resolve issues during tests.
  • Communicate Exam Lab regulations to candidates and instructors; communicate all instances of academic dishonesty, technical issues, and student/faculty concerns to proper testing authorities, instructors, and the Coordinator of Student Success; handle instances of academic dishonesty per the Test and Exam Center procedures.
  • As required, enter testing scores into applicable software and/or reporting functions.
  • Work closely with the Office of Disability Support Services to ensure that the appropriate testing accommodation(s) for all students with identified need are fulfilled.
  • Provide excellent customer service to students and visitors. Refer students who need advising, orientation, or other support services to appropriate offices.
  • Perform daily opening and closing procedures; including scheduling, room setup, cleaning, and assessment procedures.
  • Ensure the Test and Exam Center functions properly, equipment is operational, and materials are secure (testing materials, headphones, computer programs, etc. are on hand and working).
  • Multi-task and maintain professionalism during high volume testing.
Requirements
  • Associate degree from a regionally accredited institution.
  • One year of experience working in customer service, data-entry, or a professional office setting.
Preferred Qualifications
  • Bachelor's degree from a regionally accredited institution.
  • Two years of experience working in customer service, data-entry, or a professional office setting.
Equal Opportunity Employer

Laramie County Community College is committed to providing a safe and nondiscriminatory educational and employment environment. The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, political affiliation, sexual orientation or other status protected by law.



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