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Asset Protection Specialist

2 months ago

Miami, United States Ross Full time
Job Summary

We are seeking a highly skilled Loss Prevention Manager to join our team at Ross. The successful candidate will be responsible for protecting our assets while achieving shortage and safety goals for assigned stores, districts, or areas.

Key Responsibilities
  • Minimizing Operational Shortage
    • Achieve shortage reduction goals for assigned stores, districts, or areas.
    • Understand and respond to shortage processes and analytics.
    • Identify shortage risks through regular review of indicator reports; partner with stores to develop action plans to address/minimize operational shortage.
    • Ensure all Loss Prevention shortage audits are conducted consistently and objectively, with a focus on continuous improvement through partnership and training.
    • Coach, train, and influence store leadership and associates on best practice execution to minimize operational shortage.
    • Promote shortage awareness through store programs and ensure current Loss Prevention Awareness Center is visible to associates.
    • Support assigned stores, districts, or areas during annual (and/or semi-annual) inventory process.
    • Strictly adhere to all budget guidelines established in stores, districts, or areas.
  • Mitigating Theft & Fraud
    • Aggressively identify, investigate, and resolve all internal and external theft and fraud, striving to minimize the impact of loss to the company and address new types of theft and fraud.
    • Maximize utilization of all available merchandise protection tools and resources to address loss in stores and throughout the company.
    • Ensure consistent execution of all deterrence resources/tools to proactively combat external loss.
    • Leverage exception and store reporting systems to identify theft activity (including cash shortage) in assigned stores.
    • Drive resolution and case closure on all internal and external investigations, including timely follow up on internal leads from the corporate Investigative Analyst team or the Alertline process and external intelligence from other retailers or law enforcement groups regarding current market theft trends.
    • Maintain appropriate confidentiality throughout internal investigations; partner with store/district leadership and Human Resources to address associate behavior and take corrective actions.
    • Drive an impactful and effective SPS program by participating in store efforts to hire, train, and develop SPS associates in assigned stores, districts, or areas.
    • Maintain accurate records and reports of all identified theft activity and related follow up; disseminate and communicate reporting as necessary.
    • Drive store-level awareness of theft and fraud techniques as well as prevention tools/resources to mitigate future impact and loss.
    • Share expertise on physical security and loss prevention systems through new store openings, remodels, and expansions.
  • Maintaining a Safe & Secure Environment
    • Drive achievement of accident reduction goals for General Liability (GL) and Workers Compensation (WC) for assigned stores, districts, or areas.
    • Conduct regular Loss Prevention safety audits for compliance of all accident and critical incident preventative standards and programs.
    • Promote a safety-first culture by conducting regular store audits, supporting the proper utilization of safety incentive awards, and joining in safety celebrations for accident-free months.
    • Participate regularly in store and district conference calls to bring greater awareness to safety initiatives and emergency/crisis response procedures.
    • Execute effective crisis management and incident response; coach and train store leadership and associates on accident investigation findings, areas of opportunity, and future prevention techniques.
    • Provide physical security expertise and ensure proper functionality of store-based security technologies including alarms, CCTVs, Intellex, etc.
    • Regularly evaluate building integrity and partner with store management to follow up on any equipment failure.
  • Developing Great Teams & Partnerships
    • Train store leadership and associates, as well as Operations and Human Resources partners, on current Loss Prevention initiatives and programs.
    • Assist store leadership in promoting awareness campaigns on shortage and safety control measures; regularly participate in key store meetings and recognition program activities.
    • Develop and maintain effective working relationships with corporate Loss Prevention partners and field-based peers; share current store/market trends and provide feedback on current or proposed initiatives.
    • Foster regular working partnerships with other internal organizations to drive integrated solutions for shortage control and accident reduction initiatives.
    • Drive a performance management culture by detecting opportunities for improvement in individual, team, and store performance; influence change in less-than-optimal behaviors before they become ingrained.
    • Participate in the recruitment and hiring of top talent for store-based Loss Prevention positions; in partnership with store management, support the onboarding, ongoing training and development, and performance management of SPS associates in assigned stores, districts, or areas.
    • Promote effective internal communication through regular Store Protection Specialist conference calls and participation in store rally meetings.
    • Establish and leverage regular communication with external business partners including law enforcement agencies, retail theft organizations, and other retail LP departments.
    • Assist in the development and updating of training materials and concepts for awareness training sessions.
    • Perform other responsibilities and projects as assigned.
    Competencies
    • Manages Work Processes
    • Business Acumen
    • Plans, Aligns & Prioritizes