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Customer Service Representative

2 months ago

Paris, Tennessee, United States AtWork Group Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at AtWork Group. As a Customer Service Representative, you will be responsible for collecting and arranging payments, informing clients of current and overdue amounts, and attempting to collect payment in a professional and courteous manner.

Key Responsibilities:

  • Accept incoming and make outbound calls to collect and/or arrange payments
  • Inform clients of current and overdue amounts
  • Attempt to collect payment in accordance with federal and state laws
  • Discuss medical billing information with clients to ensure timely reimbursement
  • Review bills with payors
  • Respond to verbal customer inquiries regarding account status
  • Document all account activity on computer system

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive hourly rate
  • An excellent bonus program
  • A comprehensive training program