Customer Service and Collections Specialist
1 month ago
PMB Services, Inc. is seeking a highly skilled Customer Service and Collections Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will be responsible for handling customer inquiries, resolving issues, and providing solutions to customers in a courteous and professional manner.
We offer a competitive hourly rate, plus monthly bonus potential, and a comprehensive benefits package, including health insurance, dental insurance, vision insurance, and 401(k) matching.
Requirements:
- High School diploma/GED required
- Dependable and consistently punctual for all scheduled shifts
- Ability to work in a fast-paced environment
- Ability to remain calm and professional in stressful situations
- Strong relationship-building and listening skills
- Strong critical thinking, de-escalation, and problem-solving skills
- Excellent interpersonal communication skills, both verbal and written
- Ability to work with others to meet team goals
- Strong organizational and multi-tasking skills with an acute attention to detail
- Computer proficiency in Microsoft Office and Adobe PDF is a plus
- Ability to type 25 wpm preferred
Shift:
- 8-hour shift
- Day shift
- No nights
- Some Over-time required
Weekly day range:
- Monday to Friday
- 40 hours per week
Work setting:
- Office
Ability to commute/relocate:
- Paris, TN 38242: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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