IT Business Solutions Analyst

5 days ago

Raleigh, North Carolina, United States Vaco Full time
Business Analyst - IT Systems

We are seeking a skilled IT Business Analyst to join our team at Vaco. This role is critical for leveraging business software to enhance organizational processes and improve efficiency.

Key Responsibilities:

  • Serve as a primary technical resource within the Business Systems group, ensuring effective support and maintenance of business software.
  • Collaborate with various departments to develop and enhance systems that improve business processes.
  • Address inquiries from users and support staff regarding software functionality and troubleshoot issues.
  • Develop detailed technical specifications for software enhancements and coordinate security maintenance.
  • Assist in the technical and functional implementation of new software packages.
  • Provide ongoing support to the user community, escalating complex issues as needed.
  • Conduct thorough testing and quality assurance for custom application changes developed by IT.
  • Create and maintain essential documentation, including technical and functional application guides, QA test scripts, training materials, and project management files.
  • Coordinate rollout of product updates and enhancements and interface with software vendors to resolve end-user issues.
  • Design, test, and deliver custom business reports using enterprise report writing software.

Required Qualifications:

  • Bachelor's Degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered.
  • A minimum of six to seven years of relevant IT experience, particularly in a business analyst role.
  • Demonstrated experience with CRM systems, preferably Salesforce, and financial systems such as Nexus Payables.
  • Strong proficiency with Microsoft Access, Excel, and similar tools for data analysis.
  • Strong analytical and problem-solving skills, with the ability to communicate effectively with both technical and non-technical audiences.
  • Knowledge of SQL and ability to perform data manipulation and query tasks.
  • Excellent customer service orientation and the ability to manage multiple projects concurrently.

Work Environment:

This role is based in a professional office setting, routinely using standard office equipment. The position is onsite, providing direct interaction with team members and stakeholders, fostering a collaborative and dynamic work environment.

Unable to partner with 3rd party vendors (Corp-to-Corp/C2C) for this opportunity. We are unable to sponsor at this time. Relocation assistance is not provided.

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