Retail Banking Manager

2 weeks ago

Guilford, Maine, United States The Ladders Full time
Company Overview:
Kennebunk Savings is driven by the conviction that supporting one another is paramount. Our Core Values—Trust, Integrity, Proactivity, and Empathy—serve as the guiding principles for our operations and interactions. These values shape our culture and define the characteristics of a successful team member at Kennebunk Savings.

Position Overview:
The Branch Operations Manager is accountable for the comprehensive management of a high-traffic full-service branch or two smaller full-service branches. This role encompasses oversight of operational functions, consumer lending, product sales, customer service, and adherence to safety and security protocols aligned with the bank's objectives. The manager will play a pivotal role in achieving branch and organizational goals through active engagement in sales management and community development initiatives. Additionally, the incumbent will provide leadership by coaching, developing, and motivating staff across all levels.

Key Responsibilities:
  • Team Leadership:
    • Oversee and enhance the team's capabilities in sales and service through daily observation of customer interactions.
    • Identify opportunities to elevate the customer experience while sharing best practices and problem-solving techniques with the team.
    • Conduct regular coaching sessions and provide constructive feedback to foster staff development.
    • Train team members to align with current branch objectives through foundational knowledge and ongoing communication.
    • Inspire exceptional performance from each team member in their roles towards achieving branch goals.
  • Business and Community Engagement:
    • Lead and participate in business development initiatives by cultivating relationships with local business owners and community influencers to meet growth and retention targets.
    • Actively engage in community organizations and initiatives in a leadership role.
    • Collaborate with the Retail Experience Manager and other departments to fulfill bank production objectives through joint efforts and referrals.
  • Customer Experience Management:
    • Ensure a positive customer experience by overseeing the branch's physical environment, service standards, and customer communications.
    • Support initiatives aimed at simplifying and enhancing the customer journey.
    • Address and resolve escalated customer issues promptly and effectively.
Additional Responsibilities:
  • Promote the Kennebunk Savings brand by advocating for our products and services while supporting our community-focused mission.
  • Understand and adhere to organizational policies and procedures.
  • Emphasize the importance of teamwork within the department and across the organization.
  • Stay informed about company news and updates.
  • Complete required training and policy reviews.
  • Participate in various committees as needed.
  • Be open to taking on additional tasks and responsibilities.
Qualifications:
  • Must be registered with the Nationwide Mortgage Licensing System (NMLS) and Registry.
Skills and Abilities:
  • Exhibit a high level of trust and confidentiality.
  • Proficient in Microsoft Office Suite.
  • Strong written and verbal communication skills.
  • Excellent organizational skills with the ability to manage multiple tasks effectively.
  • Demonstrate accuracy and attention to detail.
  • Utilize analytical skills to resolve both technical and non-technical issues.
  • Prior knowledge of banking regulations is preferred.
  • Ability to adapt to changing circumstances.
Experience:
  • A minimum of 4 years of relevant experience in people management and/or financial services, showcasing business development, customer service, and sales expertise.
  • Experience in a professional, service-oriented, and fast-paced environment.
Education:
  • High School Diploma or equivalent.
Working Conditions:
  • Work environment is generally pleasant and comfortable with minimal exposure to hazards.
  • Requires dexterity to operate a computer and other office equipment.
  • May involve lifting and moving moderately heavy objects occasionally.

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