Quality Improvement Specialist

3 weeks ago


Hauppauge, New York, United States CN Guidance and Counseling Services Full time
Job Definition:

As a Quality Improvement Specialist at CN Guidance and Counseling Services, you will play a vital role in developing and monitoring program goals and outcomes. Your expertise will be utilized to provide quality improvement training for staff, ensuring the achievement of program objectives.

Key Responsibilities:

• Develop and monitor program outcome measures and maintain statistical data on same;

• Develop and monitor program satisfaction survey process and maintain statistical data on same;

• Maintain current regulatory guidelines for all licensed programs and monitor program activities against these guidelines;

• Conduct announced and unannounced audits of randomly selected program records;

• Participate in investigation of incidents as required;

• Identify problem areas/specific topics/problematic policies or undesirable outcomes within the department in cooperation with the Directors and senior management staff and assist in developing systems to overcome challenges;

• Assist and/or participate in training programs for staff utilizing internal and external resources including, but not limited to, experienced staff to offer trainings, outside consultants, printed materials, videos;

• Participate in task groups and committees that work towards overall agency Quality improvement initiatives.

Requirements:

• Master's degree with a license in health and human services;

• Four years' experience in behavioral health program operations;

Benefits:

CN Guidance and Counseling Services offers a comprehensive benefits package, including medical, dental, vision, 403(b) retirement plan, long-term and short-term disability, legal plan, dependent care expense account, life insurance, and pet insurance. Additionally, employees may be eligible for federal/public student loan forgiveness, career growth and promotional opportunities, and employee perks and discounts.

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