Customer Experience Associate
2 months ago
About Us
At Massage Envy, we're dedicated to helping our clients feel their best. As a team, we're committed to delivering an exceptional experience and growing our member base to help more people on their wellness journey.
Perks & Benefits
- Competitive hourly pay plus bonuses and commissions ($9-$13/hour)
- Medical, Dental, and Vision plans with employer contribution
- Matching 401(k) after 12 months
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work-life balance
- In-depth product and service training
- 25% off all products
Key Responsibilities
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering questions, and addressing concerns
- Help grow and retain a client base both in-person and through outreach efforts
Culture & Support
- Trained leadership that is invested in your success
- Award programs to recognize outstanding performance
- A caring community that values individuality and shares knowledge
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